Refund policy
Last updated ·
We want every family to be glad they subscribed. If the family plan is not right for you, this is how to get your money back.
Bought on the web
You can ask for a full refund within 14 days of a purchase or a renewal, for any reason. Write to support@yaqeenkids.com from the address on your account, or reply to the receipt Paddle sent you. The refund goes back to the way you paid, and the plan closes when it is made.
After 14 days, cancelling stops the next renewal and the plan stays open until the end of the period already paid for. Paddle is the seller of web orders, so refunds are made by Paddle, and nothing here takes away rights the law gives you as a consumer.
Bought in the App Store or Google Play
Apple and Google decide refunds for what they sell, under their own rules. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history. We cannot refund a store purchase ourselves, but write to us if you need help.
Paid by InstaPay
Write to support@yaqeenkids.com within 14 days of the payment for a full refund by InstaPay.